FAQ
What material do you use?
Our shoes are crafted from 100% suede and 100% calfskin, they feature robust rubber soles for style and comfort that's unmatched.
Where are ZAIA shoes made?
ZAIA shoes are meticulously handcrafted in the United Arab Emirates (UAE), combining traditional craftsmanship with modern design. We take pride in using premium Italian leathers and materials to ensure the highest quality and style in every pair.
Do you ship internationally?
Currently, our shipping services are exclusively available within the United Arab Emirates. However, we are diligently working towards expanding our reach to ship our products worldwide in the near future. We appreciate your patience and look forward to serving customers beyond the UAE soon.
How can I maintain my shoes?
To prolong their lifespan, take extra care.
- Clean suede uppers with a gentle rubbing motion using a sponge, soft-bristle brush, or suede-cleaning cloth, following the nap's direction.
- For the soles, use a lightly damp, light-colored cloth for cleaning.
- Avoid using soap or chemical cleaning products, and do not machine wash.
- When not in use, insert shoe trees or stuff with paper, and store each shoe in a separate cotton dust bag.
- Be cautious of exposure to natural elements, which can subtly alter the color of uppers and soles, giving them a unique appearance.
- Keep suede shoes away from water, and if they become wet, allow them to air dry naturally.
What payment methods do you accept?
We currently accept VISA online payments.
How long does it take to receive my order?
We rely on Quickup delivery service to provide our customers with swift and efficient delivery options. With Quickup, our customers can expect their orders to be delivered within 1-2 days. This partnership allows us
to provide reliable and efficient service, prioritizing your satisfaction and convenience.
What is your return policy?
We have a 5 day return policy, which means you have 5 days after receiving your item to request a return. To explore further details, kindly visit our Return Policy page.
How can I contact customer service?
For customer service inquiries, please reach out to us via email at info@zaiadubai.com or send a message through our Contact page.